Requests

Overview

The Requests section of the Incident Portal is designed to facilitate the initiation of various service requests by users. This interactive hub enables clients to submit new requests pertaining to security monitoring, indicators of compromise (IOCs), report generation, account creation, and miscellaneous support.

Key Functions

Onboard Log Sources: Submit a request to configure security monitoring for your assets.
Sweep for IOCs: Request a sweep for indicators of compromise with an option to input multiple comma-separated values.
Request a Report: Use this form to request a report to be generated within a specified timeframe.
Request a New Account: Submit a request for the creation of a new account for system access.
Support Request: For all other miscellaneous requests, use this dedicated form.

How to Use

Initiating a Request
Select the Appropriate Request Type: Choose from the list of available request types that best fits your need.
Fill Out the Request Form: Provide all necessary details in the form to ensure the request can be processed efficiently.
Submit the Request: Once all information is entered, submit the request for processing by the security operations team.

After Submission

Confirmation: Receive a confirmation that your request has been submitted.
Tracking: You will be able to track the progress of your request through the portal.
Updates: Expect to receive updates and communication regarding your request through your preferred method of contact.

Best Practices

Clearly and thoroughly fill out all required fields in the request form to avoid delays.
Keep track of your request ID for future reference and communication with the support team.
For complex requests, consider providing additional documentation or details that may assist in the processing of your request.